Hampshire and Hampden Counties (413) 527-4840
Franklin County (877) 527-4850

Fax (413) 527-7569
e-mail info@cernakfuel.com

 

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  Customer Survey

About our web site: How easy was it to navigate? Select One Excellent Very Good Satisfactory Needs Improvement How useful was the information? Select One Excellent Very Good Satisfactory Needs Improvement How helpful were the links? Select One Excellent Very Good Satisfactory Needs Improvement Did you place an order for a delivery? Select One Yes No If Yes, Was this form easy to understand? Select One Yes No Was the order easy to place? Select One Yes No Would you use this web site to place an order again? Select One Yes No Did you find our payment options helpful/useful? Select One Yes No N/A Did you receive a response from our office in a reasonable amount of time? Select One Yes No N/A Did you place an order for service? Select One Yes No If Yes, Was this form easy to understand? Select One Yes No Was the order easy to place? Select One Yes No Would you use this web site to place an order again? Select One Yes No Did you find our payment options helpful/useful? Select One Yes No N/A Did you receive a response from our office in a reasonable amount of time? Select One Yes No N/A When you contacted our office: How friendly was the office staff? Select One Excellent Very Good Satisfactory Needs Improvement How knowledgeable was the office staff? Select One Excellent Very Good Satisfactory Needs Improvement How helpful was the office staff? Select One Excellent Very Good Satisfactory Needs Improvement How professional was the office staff? Select One Excellent Very Good Satisfactory Needs Improvement When a delivery of fuel was made: How friendly was our driver? Select One Excellent Very Good Satisfactory Needs Improvement How efficient was our driver? Select One Excellent Very Good Satisfactory Needs Improvement How professional was our driver? Select One Excellent Very Good Satisfactory Needs Improvement When a service technician visited: How friendly was our technician? Select One Excellent Very Good Satisfactory Needs Improvement How knowledgeable was our technician? Select One Excellent Very Good Satisfactory Needs Improvement How helpful was our technician? Select One Excellent Very Good Satisfactory Needs Improvement How professional was our technician? Select One Excellent Very Good Satisfactory Needs Improvement Are you a new or a returning customer? Select One New Returning Additional Comments: Please write additional comments below.  We greatly appreciate your input, and thank you for taking the time to fill out our Customer Survey.

100 NORTHAMPTON STREET  •  EASTHAMPTON  •  MASSACHUSETTS  •  01027